Welcome to the Casino Disputes Subcategory - We’re here to help

Ever had an issue with a casino and not sure where to turn? You’re in the right place.
This subcategory is here to give players a voice — a space to share complaints, unresolved issues, or unfair experiences with online casinos.

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This subcategory is focused on practical help and community awareness:
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  • Community Input – Others may have had similar situations and can offer guidance, workarounds, or encouragement.
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Good day Cristian is this casino a legit casino lunaland-wins they say they are crypto casino
 

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good evening i have a dispute with goldbet casino

My wife used my phone to register her account while i was out wotking in the yard i came in and later that evening she told me that she is actually enjoying the casino and there bonuses. So i decided to join once i joined using my phone they said its a duplicate account i messaged support and they said to prove its not a buplicate account i need to make a deposit and play normally which is what i did i was enjoying the casino i made some money on it not much but the min. I wanted to make withdrawal i was told to make another deposit which i did and played a bit more and made the withdrawal request all of the sudden I'm blocked and banned from the casino even my wifes account is blocked and if they look at IP they will see my wifes account only logged on from my IP or phone at the registration process
 
Sexykidd1980 said:
good evening i have a dispute with goldbet casino

My wife used my phone to register her account while i was out wotking in the yard i came in and later that evening she told me that she is actually enjoying the casino and there bonuses. So i decided to join once i joined using my phone they said its a duplicate account i messaged support and they said to prove its not a buplicate account i need to make a deposit and play normally which is what i did i was enjoying the casino i made some money on it not much but the min. I wanted to make withdrawal i was told to make another deposit which i did and played a bit more and made the withdrawal request all of the sudden I'm blocked and banned from the casino even my wifes account is blocked and if they look at IP they will see my wifes account only logged on from my IP or phone at the registration process
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Hey, sorry to hear you're going through this. That sounds genuinely frustrating. We'll do our best to look into this on our end and keep you posted.

In the meantime, we'd also suggest putting everything in writing to their support team. Explain that two different accounts were registered from the same phone. Make it clear there was never any intent to create a duplicate account, and ask them to review the registration timestamps and activity logs, which should back up your case.

Hope it gets sorted out soon! 🙏
 
I have made that clear from the beginning and only when i wanted to make a withdrawal did it flag me and ban my account but ask long as ideas making deposits they allowed me to play
 
Sexykidd1980 said:
I have made that clear from the beginning and only when i wanted to make a withdrawal did it flag me and ban my account but ask long as ideas making deposits they allowed me to play
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I understand. It's odd that they let you deposit and play the whole time, only flagging things at withdrawal. We'll dig into this further and get back to you as soon as we have an update.
 
I have messaged support time and time again the latest response was the same as others they reviewed my case And the ban remains
 

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Sexykidd1980 said:
I have messaged support time and time again the latest response was the same as others they reviewed my case And the ban remains
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Hey, thanks for the update, and I'm sorry it's still unresolved.

Before we step in and contact Goldbet directly, I want to make sure we've got the full picture. Could you tell me a bit more about your conversations with their support?

Specifically:
  • Did they ever give you the exact reason for the ban, or point to a specific term or rule they say was broken?
  • Did you ask them to check the IP and login timestamps, which would show your wife's account only ever logged in from your device at registration?
  • Did they say anything specific about your deposits or the pending withdrawal?

The reason I'm asking: if any of those points haven't been made clearly yet, it's worth sending them one final, well-structured message first.

If you've already covered all of this and they still won't budge, just let me know and we'll reach out to Goldbet on our end. I do want to be upfront that once a casino issues a final decision like this, our influence is limited, but we'll do what we can.
 
Hi they did point out to a certain rule which i still have saved in my emails i will send it to you shortly

Their support knew right from the onset that my wife used my phone only for the registration of her account she has since never played on the casino again

When i registered they flagged my account as a duicate account and said i could have no no deposit bonuses i have to make a deposit to prove that my account is not a duplicate account so i made the bare minimum deposit and started playing after a while i started to receiving no deposit bonuses as per the daily login and check in on there site. I made the wager for the no deposit bonus and then i had to make a further wager of R2800 which i then did then they asked me to make a deposit of R100 which i did but i still played on for about 2 days then i requested a withdrawal and my account was then flagged and i got kicked out when i tried to log back in my access was denied and account blocked

I asked support to check the IP addresses and all of that to show my account was not a duplicate and that my wife used my phobe when she registered on the. Site but support didn't budge one bit and till now they refuse to let me back in my account

I then contacted you guys as my frustration. Is way to big with the casino

Why then let me. Play make deposits and the min i requested to make a withdrawal then my ban me i also with attack h all the screen shots i have with support i opened my account on the 3rd of may played for over a month then this
 

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In order for us to contact Goldbet directly, we have to know this information from you:
  1. The email addresses you and your wife have used for creating your accounts
  2. The IDs of your accounts
  3. The exact dates when you were asked to prove that you don't have a duplicate account, when you have deposited, when you have tried to withdraw and when your account was blocked
  4. All the screenshots you have of the emails to/from Goldbet and deposits
You can send me a direct private message with the info.

We can't promise sorting it out, but we will contact their Account Manager and get back to you with a response.
 
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