Terms and conditions

1. Generic T&C

Legal and Regulatory Compliance

• In order to use our platform you need to be at least 18 years old.
• General Compliance: Slotscalendar.com does not aim for any of the information on the website to be used for illegal activities.
• Legal Responsibility: Slotscalendar.com takes no legal responsibility for errors in these materials and is not responsible for any damages resulting from their use.
• User Responsibility: Users must determine the legality of their gambling activities.
• For UK Customers attempting the age verification process | Where you have asked us to provide a restricted product or service, you consent to allow us to share your information with, and collect information from, One Account Mobile Limited (1account) and third-party providers of identity data to 1account. This consent is necessary for 1account to verify that you meet the minimum age and identity verification requirements as determined by relevant UK age restriction and other legislations. You consent to allow 1account to retain relevant data for the purpose of future verifications.
  All data processed by 1account is subject to appropriate security measures. Data retained by 1account is subject to periodic review to ensure it is not held for longer than necessary. You can find information about how 1account manages your personal data and view their privacy policy by visiting their website: 1account.net

Intellectual Property Rights

• Copyright and Trademarks: Content on the site is copyrighted unless marked “Copy Freely.” All trademarks mentioned belong to their respective owners.
• Restrictions on Use: Users may not copy, transmit, or adjust site information. Slotscalendar.com is a registered trademark of GSH Online Media. Any product, process, or technology may be subject to other intellectual property rights reserved by Slotscalendar.com and not licensed under these terms.

Content Accuracy and Integrity

• Accuracy and Corrections: Slotscalendar.com tries to provide complete, accurate, and current information. Users are encouraged to report any incorrect information via email.
• Content Modification: Information on the server is subject to change without notice and does not bind Slotscalendar.com to future obligations.
• Content Removal: Slotscalendar.com reserves the right to deny content removal requests at its discretion, except where content violates international law or is objectionable.

Advertising and Marketing Practices

• Compliance with Advertising Standards: Advertisements targeting Great Britain must comply with CAP and BCAP guidelines and are upheld by the Advertising Standards Authority.
• Marketing Communications: Ensure that marketing does not involve misleading actions or omissions. Promotions must clearly and prominently disclose significant conditions.
• Advert Limitations: For space-limited ads, such as banners, significant conditions must be displayed within one click from the advert itself.
• Specific Examples of Non-Compliance: Descriptions of how certain promotions might not comply with legislation, e.g., terms and conditions hidden 'below the fold' or only visible after scrolling down.
• Scope of Requirements: These requirements apply to all marketing communications, including social media and traditional advertising.

Enforcement and Rights

• Termination Rights: Slotscalendar.com reserves the right to terminate agreements if advertising rules as defined by CAP and BCAP are breached.

Social Tournaments Terms & Conditions 

1. Organizer Information 

The campaign is organized by GSH ONLINE MEDIA, a company registered and headquartered at Nestorel 1, District 4, River Plaza Building, Bucharest, Romania. The company ensures that all aspects of this campaign comply with applicable laws and regulations, including those specific to gambling in jurisdictions where participants reside. 

2. Eligibility Criteria 

Participation in the campaign is subject to specific criteria that ensure compliance with jurisdictional laws and maintain the integrity of the competition. These criteria encompass age restrictions, exclusions, and additional requirements. 

2.1. Age Requirement 

To ensure compliance with local and international laws, participants must meet the following age requirements: 

1. General Requirement: Participants must be 18 years or older in most jurisdictions unless otherwise specified by local regulations. 

2. United States:

3. 2.1.3 Canada: The legal minimum age varies by province and depends on the type of gambling activity (casinos or lotteries): 
   

4. Participants must be 21 years or older, in accordance with state gambling laws. 

5. Some states, such as Nevada, New Jersey, and Pennsylvania, have stricter gambling compliance laws. Specific guidelines regarding age verification are required to be adhered to by state licensing authorities. 

6. 18 Years: Alberta, Manitoba, Quebec, Saskatchewan (lottery and casinos). 

7. 19 Years: British Columbia, Ontario (casinos), Nova Scotia, Prince Edward Island, New Brunswick, Newfoundland and Labrador. 

• Participants must comply with provincial laws and regulations that govern online gambling activities, including those established by provincial lottery corporations. European Union (EU): 

• 
  

• The minimum legal age for participation is typically 18 years, as mandated by the laws of most EU member states. 

• Compliance with local laws may vary. For example: ▪ Germany: Participants must comply with stricter identity and age verification requirements under the Interstate Treaty on Gambling (GlüStV). 

• ▪ Italy: Participants may be required to provide additional documentation under local regulatory oversight. 
  

2.2. Exclusions 

To uphold fairness and avoid conflicts of interest, the following individuals are excluded from participation: 

• Employees and Affiliates: Employees, representatives, affiliates, subsidiaries, holding companies, and advertising agencies associated with the campaign, or its organizer are ineligible. 

• This includes individuals involved in the design, production, or execution of the campaign. 
  

• Immediate Family Members: Immediate family members and individuals residing in the same household as ineligible parties are excluded to avoid any perceived bias. 
  

1. Restricted Territories: Participants residing in banned territories, as outlined in the campaign’s terms, are not eligible. This includes jurisdictions where iGaming activities are prohibited or heavily restricted. Email Verification: 

2.3. Additional Restrictions 

To promote transparency and ensure equal opportunity for all participants, the following restrictions apply: 

• Participants must provide a confirmed email address during registration. 

• Unverified email accounts will result in disqualification. 

• Only one registration per IP address is allowed to prevent multiple entries by the same individual. 

• Attempts to circumvent this rule through VPNs, proxies, or other methods will result in disqualification and potential account suspension. 

• Participants must ensure they are physically located in a jurisdiction where participation is legal at the time of registration and during the campaign. 

1. Geolocation technology may be used to verify participants’ locations. Participant Responsibility: 
   

2. Participants are responsible for ensuring they meet all legal requirements of their jurisdiction before registering for the campaign. 

3. Participation is void in jurisdictions where online gambling or promotional campaigns are prohibited by law. 

4. Providing false or misleading information during registration will result in immediate disqualification and may lead to legal action. Cross-Border Participation: 
   

5. Participants from countries within the European Economic Area (EEA) must comply with GDPR and local gambling regulations. 

6. US participants must adhere to state-specific laws and the federal Unlawful Internet Gambling Enforcement Act (UIGEA). 

7. Canadian participants must meet the standards established by provincial regulatory bodies, such as the Alcohol and Gaming Commission of Ontario (AGCO). 
   

2.3.2. Single Registration: 

2.3.3. Geolocation Verification: 

2.4. Legal Compliance and Responsibilities 

2.4.2. Void Where Prohibited: 

2.4.3. Data Accuracy: 

• Individual Accounts: Only natural persons can hold accounts; companies or legal entities are prohibited. 

• Age Compliance: Participants must meet the age of majority as defined by their jurisdiction. 

• Agreement to Policies: All participants must agree to the campaign’s Terms and Conditions, Privacy Policy, and Responsible Gaming Policy. 

• Single Account Policy: Participants are limited to one account. Terminated accounts or accounts linked to violations are ineligible. 

• KYC Verification: Participants must complete the Know Your Customer (KYC) process, providing all requested documents and information.KYC process might differ based on prize offered and jurisdiction of the customer.

• Prohibited Affiliations: Participants must not be politically exposed persons (PEPs) or closely related to a domestic PEP. 

• Permitted Territories: Participation is restricted to residents of territories specified in the campaign terms. 
  

3. Customer Eligibility Requirements 

Participants must adhere to the following: 

4. Know Your Customer (KYC) Program 

To maintain compliance with regulatory standards across jurisdictions and uphold the integrity of the campaign, GSH ONLINE MEDIA implements a comprehensive Know Your Customer (KYC) program. The program ensures that all participants meet eligibility requirements, while also preventing fraudulent activities, money laundering, and other illicit behaviors. 

4.1. Documentation Requirements 

Participants may be required to submit one or more of the following documents for verification: 

• Valid Government-Issued Identification: Examples: Passport, national ID card, driver’s license. 

• Must be current and not expired. 
  

• Proof of Residence: Examples: Utility bills, bank statements, or official correspondence showing name and address. 

• Must be dated within the past 90 days and match the registered account details. 
  

• Proof of Payment Method (if applicable): Examples: Bank account ownership documents, screenshots of payment accounts, or card statements. 
  

1. Additional Documents: Participants may be required to submit documents such as tax identification numbers, proof of income, or other documents depending on jurisdictional requirements. United States: The KYC program aligns with the regulations outlined by the Bank Secrecy Act (BSA) and FinCEN (Financial Crimes Enforcement Network) to combat money laundering and fraud. Requirements include: 
   

2. Verification of identity using Social Security Numbers (SSNs) where applicable. 

3. Additional scrutiny for individuals flagged as Politically Exposed Persons (PEPs) or linked to high-risk activities. 

4. Enhanced due diligence in states with stricter gambling regulations, such as Nevada or New Jersey. 

5. Verification of identity for participants using Canadian-issued IDs. 

6. Distinct KYC protocols based on province-specific gambling regulations (e.g., Alberta and Ontario have distinct frameworks). 

7. Reporting suspicious transactions or activities to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). 

8. Cross-border identity checks for participants in EU countries. 

9. Collaboration with local regulatory bodies such as the UK Gambling Commission (UKGC) and Malta Gaming Authority (MGA) for participants from the UK or Malta. 

10. Monitoring and reporting of suspicious transactions in compliance with the General Data Protection Regulation (GDPR). 
    

4.2. Jurisdictional Compliance 

4.2.2. Canada: Compliance is maintained under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), which mandates: 

4.2.3. European Union: Adherence to the 4th and 5th Anti-Money Laundering Directives (AMLD) ensures compliance across EU member states. Key measures include: 

4.3. Compliance Process 

• Submission Timeline: Participants must provide all requested documents within the timeframe specified by the organizer. 

• Verification Methods: Documents will be verified through secure electronic methods and may include video verification for additional security. 

• Ongoing Monitoring: Accounts may be subject to periodic reviews, and participants may be required to resubmit updated documentation. 

4.4. Consequences of Non-Compliance 

Failure to comply with KYC requirements may result in: 

• Temporary account suspension until verification is completed. 

• Permanent account closure and forfeiture of winnings or prizes. 

• Reporting of suspicious activities to relevant authorities, as mandated by law. 

This enhanced KYC program ensures compliance with local and international legal frameworks, reinforcing transparency, security, and fair play. 

5. Banned Territories 

To ensure compliance with international gambling laws and regulatory frameworks, participants from certain jurisdictions are prohibited from participating in the campaign. This is due to legal restrictions, licensing requirements, or regulatory considerations. 

5.1. United States 

Participants are prohibited from participating in the campaign if they are residents of or physically present in the following US states: 

• Kentucky: Prohibition aligns with restrictive state laws that limit most forms of gambling, including online gaming. 

• Idaho: State laws explicitly ban most forms of gambling, including promotional gaming activities. 

• Washington: Online gambling is strictly prohibited under state law, making campaign participation illegal. 

• Nevada: Although Nevada allows licensed online gambling, participation in unlicensed or non-localized campaigns is prohibited to ensure compliance with the Nevada Gaming Control Board regulations. 

Additional Considerations for US Jurisdictions: 

• Participants must ensure compliance with the Unlawful Internet Gambling Enforcement Act (UIGEA), which governs financial transactions related to online gambling. 

• Campaigns operating across US borders may require licensing agreements in states like New Jersey, Pennsylvania, or Michigan. 

5.2. Canada 

While gambling is legal in Canada, participants from provinces or territories with restrictive regulations or insufficient licensing frameworks may be restricted: 

• General Restrictions: Campaigns must comply with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and provincial gaming laws. 

• Prohibited Territories: None explicitly listed under current provincial laws, but participants must reside in and be physically present in provinces where gambling campaigns are authorized, such as Ontario or British Columbia. 

• Indigenous Gaming Frameworks: Some territories with distinct gaming agreements may impose specific limitations. 

5.3. European Union (EU) 

Participants from EU member states may face restrictions due to national-level gambling laws or licensing agreements: 

• United Kingdom: Prohibited due to regulatory requirements under the UK Gambling Commission (UKGC), which mandates local licensing for operators offering services to UK residents. 

• Malta: Despite being an iGaming hub, participation in unlicensed campaigns is prohibited under the Malta Gaming Authority (MGA). 

• Netherlands: Participation is restricted under the Dutch Remote Gambling Act, which requires operators to hold a valid Dutch license. 

Additional EU Considerations: 

• Campaigns must comply with the 4th and 5th Anti-Money Laundering Directives (AMLD) and GDPR to operate within EU territories. 

• Some EU countries, such as Germany, impose stricter regional restrictions under the Interstate Treaty on Gambling (GlüStV). 

5.4. Other International Restrictions 

Participants from the following countries are prohibited due to strict gambling laws or international sanctions: 

• Australia: The Interactive Gambling Act (IGA) restricts most forms of online gambling. 

• North Korea: Gambling activities are strictly illegal under national law. 

• Ukraine: Participation is restricted due to legal and regulatory uncertainties in the gambling sector. 

• Romania: Participation is prohibited unless the organizer holds a valid license under the Romanian National Gambling Office (ONJN). 

• Serbia, India, Montenegro: Local gambling laws impose prohibitions on unlicensed foreign operators. 

• Netherlands Antilles, Antigua and Barbuda: Prohibited due to licensing complexities and regulatory gaps. 

5.5. Organizer Rights and Amendments 

• Dynamic Restrictions: The organizer reserves the right to update or amend the list of prohibited jurisdictions at any time, in accordance with changes in legal or regulatory frameworks. 

• Participant Responsibility: It is the participant’s responsibility to ensure they are not residing in or accessing the campaign from a prohibited jurisdiction. 

5.6. Enforcement and Compliance Mechanisms 

To ensure adherence to these restrictions: 

• Geolocation Technology: Participants’ locations may be verified using advanced geolocation software to confirm compliance with territorial restrictions. 

• IP Monitoring: The organizer may monitor IP addresses to detect and block access from prohibited jurisdictions. 

• KYC Verification: Residency and location will be verified as part of the Know Your Customer (KYC) process, requiring participants to provide valid proof of residence. 

• Legal Action: Participants found violating these restrictions may have their accounts terminated, prizes forfeited and could face reporting to relevant regulatory authorities. 

6. Tournament Rules and Scoring Mechanisms 

Each tournament will outline specific rules and scoring mechanisms prior to its commencement. These mechanisms are designed to ensure fair play, compliance with local regulations, and an engaging experience for participants. Below are the expanded details, incorporating jurisdiction-specific considerations for the United States, Canada, and European Union (EU). 

6.1. Scoring Methods 

Participants will accumulate points based on the following scoring methods, which may vary by tournament: 

• Max Multiplier: Points are awarded based on the highest game multiplier achieved during gameplay. 

• Jurisdictional Compliance: ▪ US: States like New Jersey and Pennsylvania require clear and transparent calculation methods to prevent disputes. 

• ▪ Canada: Provincial gaming commissions may audit scoring methodologies to ensure integrity. 

• ▪ EU: Aligns with fair play principles mandated by local gambling authorities such as the UK Gambling Commission (UKGC). 
  

• Profitability: Points are awarded based on net profit over the tournament period, calculated as total winnings minus total bets placed. 

• Considerations: ▪ Participants must comply with local tax obligations in jurisdictions where winnings are taxable (e.g., US IRS reporting rules, Canadian CRA guidelines). 
  

• Activity: 

• Points are awarded based on the number of spins completed during the tournament. 

• Compliance Note: ▪ EU: Under responsible gaming practices, limits may be placed on spin counts to prevent excessive play, as mandated by authorities like the Malta Gaming Authority (MGA). 
  

• A combination of the above criteria providing a more dynamic and competitive scoring system. 

• Transparency Requirement: Clear documentation of scoring combinations must be provided to participants, particularly in regulated US states and EU member countries. 
  

• Mixed Scoring: 

6.2. Daily Participation 

• Point Accumulation: Participants can accumulate points daily according to tournament rules, with updates provided in real-time on the leaderboard. 

• Jurisdictional Considerations: US: Daily updates comply with state-mandated requirements for player transparency and data reporting. 

• Canada: Provincial regulations, such as those under the AGCO (Ontario), may require reporting of daily activity metrics to regulatory bodies. 

• EU: The GDPR mandates real-time leaderboard updates to be anonymized to protect participant identities. 
  

6.3. Leaderboard Restrictions 

• Single Prize Rule: Participants are eligible to win only one prize per tournament leaderboard, regardless of the number of accounts detected. 

• Anti-Fraud Measures: US: The Unlawful Internet Gambling Enforcement Act (UIGEA) enforces strict measures to prevent multiple account usage and prize manipulation. 

• Canada: Provincial gaming authorities use geolocation and identity verification tools to monitor compliance. 
  

• EU: Cross-border participation in EU tournaments may require stricter controls under the 4th and 5th AMLDs to prevent fraudulent activities. 
  

6.4. Fair Play and Compliance Measures 

To maintain transparency and integrity, the following measures will be implemented: 

1) Automated Scoring Systems: Scoring will be managed by automated systems audited by independent regulatory authorities in compliance with local laws (e.g., Nevada Gaming Control Board (US), AGCO (Canada), MGA (EU)). 

2) Geolocation Verification: Participants must be physically present in permitted jurisdictions during gameplay, verified through geolocation software. 

3) Responsible Gaming Protocols: Spin limits, deposit caps, and playtime notifications will be implemented where required (e.g., Ontario, Germany). 

4) Dispute Resolution: Disputes related to scoring or leaderboard standings must be resolved through the organizer’s established dispute resolution process. In jurisdictions like the US, participants may escalate unresolved disputes to state regulatory bodies. 

6.5. Jurisdictional Compliance Summary 

1) United States: Scoring and participation must comply with state-specific gambling laws. For instance: ▪ New Jersey and Pennsylvania require transparent prize allocation mechanisms. 

▪ Real-time updates and record retention align with federal and state audit requirements. 

• 2) Canada: Tournaments must align with provincial gaming standards, particularly under the AGCO (Ontario), which regulates online gambling leaderboards and scoring. 

• Reporting obligations may include providing player activity metrics to provincial regulators. 
  

• 3) European Union: Scoring systems must adhere to fairness principles enforced by local regulators such as the UKGC and MGA. 
  

The GDPR mandates anonymization of leaderboard data to protect player identities. 

7. Prizes and Notifications 

The distribution of prizes is subject to strict compliance with local, national, and international legal standards. This ensures fairness, transparency, and regulatory adherence across jurisdictions, including the United States, Canada, and the European Union (EU). 

7.1. Notification 

• General Policy: Winners will be notified via the email address associated with their account. 

• Winners must confirm their acceptance of the prize within 7 calendar days of the notification. 
  

• Non-Response or Ineligibility: Failure to confirm within the specified time frame will result in automatic forfeiture of the prize. 

• Unclaimed prizes may be retained by the organiser or redistributed, depending on campaign-specific terms. 
  

• Jurisdictional Compliance: United States: State laws in jurisdictions like Nevada or New Jersey may require the organizer to attempt multiple notifications before declaring a prize unclaimed. 

• Canada: Provincial regulators, such as the Alcohol and Gaming Commission of Ontario (AGCO), may require detailed logs of notification attempts. 

• EU: Under the General Data Protection Regulation (GDPR), all notifications must be handled securely, and participants have the right to request details of data used for notification purposes. 
  

7. 2. Verification 

Prizes will only be awarded upon successful completion of the following verification steps: 

1) KYC Process: All winners must complete the Know Your Customer (KYC) verification by providing the required documentation, including: 

▪ Valid government-issued ID (passport, driver’s license, etc.). 

▪ Proof of residence (utility bill, bank statement). 

▪ Payment method verification, if applicable. 

o Winners must sign an official report acknowledging receipt of the prize. 

o The report serves as proof of prize distribution and may be required by regulatory authorities. 

o United States: ▪ Federal regulations, such as the Unlawful Internet Gambling Enforcement Act (UIGEA), mandate strict verification processes for prize distribution to prevent fraud. 

▪ State-level authorities (e.g., Nevada Gaming Control Board) may require additional documentation for large prizes. 

o Canada: ▪ Winners must comply with provincial gaming laws, including KYC verification under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA). 

o European Union: ▪ The KYC process must comply with the 4th and 5th Anti-Money Laundering Directives (AMLD) and GDPR. 

▪ Winners’ identities and prize distributions may be audited by local authorities like the Malta Gaming Authority (MGA). 

2) Signed Handover-Acceptance Report: 

3) Jurisdictional Considerations: 

7.3. Disqualification Rights 

The organizer reserves the right to disqualify participants at any stage if they are found in violation of the rules. Grounds for disqualification include, but are not limited to: 

1) Non-Compliance with Terms: Participants failing to meet eligibility requirements or adhere to campaign rules may be disqualified. 

2) Fraudulent Activities: Attempts to manipulate results, create multiple accounts, or bypass geolocation and KYC processes will result in disqualification. 

1. US: Such actions may be reported to state regulatory bodies, and participants could face additional penalties. 

2. Canada: Fraudulent activities may trigger reporting to FINTRAC under anti-money laundering regulations. 

3. EU: Violations could result in penalties under GDPR and AMLD frameworks.
   

3) Jurisdictional Prohibitions: Participants accessing the campaign from prohibited jurisdictions, such as Washington (US), Australia, or Romania, may be disqualified and prizes forfeited.

7. 4. Tax Obligations 

1) United States: Prizes over $600 must be reported to the IRS, and winners may be required to complete a W-9 form. 

Taxes on prizes are the sole responsibility of the winner, and the organizer may withhold applicable amounts based on IRS guidelines.

2) Canada: Gambling winnings are generally not taxable for residents; however, professional gamblers may need to report their winnings as income. 

The organizer will provide documentation if required by provincial authorities. 

3) European Union: Tax obligations vary by country, for example: ▪ Germany: Winnings may be subject to income tax. 

▪ Malta: Winnings are typically not taxable unless gambling is a professional activity. 

7.5. Transparency and Accountability 

To ensure fairness and transparency: 

• Prize distribution records will be retained for a minimum of five years to comply with legal and regulatory obligations. 

• Winners can request proof of prize allocation and verification compliance in jurisdictions that require such transparency, such as the EU under GDPR. 

8. Prize Claims and Limitations 

Prize claims are subject to specific terms and conditions designed to ensure compliance with applicable laws and regulations across the United States, Canada, and the European Union (EU). These provisions safeguard the interests of both the organizer and participants while promoting fairness and transparency. 

8.1. Organizer Responsibility 

• General Limitation of Liability: The organizer is not liable for defects or faults in prizes once they have been distributed to the winner. 

• Prizes are awarded "as is," with no warranties, either express or implied, unless specifically stated by the prize provider. 
  

• Jurisdictional Considerations: United States: Liability disclaimers align with federal and state consumer protection laws. For example: ▪ Participants in California may be entitled to specific consumer protections under the California Civil Code, provided such limitations do not contravene state law. 
  

• Canada: Provincial regulations, such as those governed by the Alcohol and Gaming Commission of Ontario (AGCO), require clear disclosure of prize limitations to participants. 

• European Union: Under EU Directive 2019/2161 on consumer protection, participants may be entitled to remedies for defective products, but only against the prize manufacturer or provider, not the organiser. 
  

8.2. Forfeiture and Reclaim 

• Eligibility and Compliance: 

1. Prizes may be forfeited or reclaimed if participants are found to: Have violated the terms and conditions. 

2. Failed to comply with eligibility criteria, including KYC verification. 

3. Access the campaign from prohibited jurisdictions. 
   

4. Participants engaging in fraudulent activities, such as multiple account registrations or prize manipulation, may forfeit their winnings and face disqualification. 

5. US: Such actions may be reported to regulatory bodies, like the Federal Trade Commission (FTC) or state gambling authorities. 

6. Canada: Violations may trigger reporting to FINTRAC under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA). 

7. EU: Fraudulent behavior could result in penalties under the 4th and 5th Anti-Money Laundering Directives (AMLD). 

8. The organizer reserves the right to reclaim a distributed prize if post-distribution investigations reveal a breach of terms. 

9. Winners may be required to return the prize or compensate the organizer for its equivalent value. 
   

• Fraudulent Activity: 

• Reclamation Process: 

8.3. Unclaimed Prizes 

• Retention of Ownership: Prizes that are unclaimed within the stipulated time frame will remain the property of the organizer. 

• Unawarded prizes may be used at the organizer’s discretion, including redistribution in subsequent campaigns or charitable donations. 
  

• Jurisdictional Considerations: United States: In some states, unclaimed prizes may be subject to escheat laws, requiring the organizer to remit the prize value to the state treasury after a certain period. 
  

• Canada: Provincial regulations, such as those under the Gaming Control Act, may require unclaimed prizes to be reported to the relevant gaming authority. 

• European Union: Under EU consumer protection laws, organizers must ensure that participants are adequately notified of prize claim deadlines to avoid disputes over unclaimed rewards. 
  

8.4. Additional Limitations 

• Force Majeure: The organizer will not be held responsible for the inability to distribute prizes due to unforeseen circumstances, such as natural disasters, regulatory changes, or other events beyond their control. 
  

• Tax Obligations: United States: Winners are responsible for reporting prizes to the IRS and paying any applicable taxes. For prizes exceeding $600, the organizer may issue a Form 1099-MISC to the winner. 

• Canada: Gambling winnings are typically not taxable, but exceptions apply to professional gamblers who must declare earnings as income. 

• European Union: Taxation of prizes varies by country, with some requiring winners to report large-value prizes as part of their income. 
  

8.5. Dispute Resolution 

• Transparent Processes: Any disputes regarding prize claims will be handled through the organizer’s established dispute resolution process. 

• Participants retain the right to escalate unresolved issues to regulatory authorities in their jurisdiction. 
  

• Jurisdictional Redress: US: Participants may escalate disputes to state gambling commissions or small claims court. 

• Canada: Provincial gaming regulators, such as the AGCO (Ontario), may mediate unresolved claims. 
  

• EU: Participants may escalate disputes to local consumer protection agencies or seek redress under EU Directive 2013/11 on Alternative Dispute Resolution (ADR). 
  

9. Consent to Data Processing 

By participating in this campaign, individuals consent to the collection, processing, and storage of their personal data for purposes including, but not limited to, identity verification, compliance with legal obligations, fraud prevention, and prize fulfillment. The organizer, GSH ONLINE MEDIA, ensures all data processing adheres to applicable international and jurisdiction-specific data protection laws. 

9.1. Data Protection Across Jurisdictions 

1) European Union (EU): The organizer complies with the General Data Protection Regulation (GDPR), which governs data processing for EU residents. Legal Basis for Processing: Data is processed under the principles of consent (Art. 6(1)(a)) and legal obligation (Art. 6(1)(c)) for KYC compliance and fraud prevention. 

Rights of Participants: ▪ Right to access, rectify, or delete personal data. 

▪ Right to data portability. 

▪ Right to object to certain types of data processing. 

▪ Right to lodge a complaint with the relevant supervisory authority in the EU. 

Data Minimization: Only the data necessary for the stated purposes will be collected. 

2) United States (US): For US participants, the organizer complies with state-specific privacy laws and the California Consumer Privacy Act (CCPA) where applicable. Scope of Protection: ▪ Participants have the right to know what personal data is being collected, how it is used, and whether it is shared with third parties. 

▪ Participants can request deletion of their data unless it is required to meet legal obligations (e.g., KYC regulations). 

▪ Data cannot be sold or shared without explicit consent. 

Additional Federal Regulations: ▪ Compliance with Gramm-Leach-Bliley Act (GLBA) for financial data security in relation to payment methods. 

▪ Alignment with Children's Online Privacy Protection Act (COPPA), ensuring minors are not targeted. 

Principles of PIPEDA: ▪ Data must be collected with the participant's knowledge and consent. 

▪ Participants can access their data and challenge its accuracy. 

▪ Personal data is only used for the purposes for which it was collected. 

Provincial Privacy Laws: Additional protections apply in provinces with their own privacy laws, such as Quebec’s Act Respecting the Protection of Personal Information in the Private Sector. 

3) Canada: Compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) ensures Canadian participants' data is processed securely and transparently. 

9.2. Secure Data Handling Practices 

The organizer implements robust measures to ensure the confidentiality and security of participant data: 

1) Encryption and Access Control: All personal data is encrypted during transmission and at rest. 

Access to personal data is restricted to authorized personnel and only for necessary purposes. 

2) Data Retention Policy: Personal data is retained only as long as necessary for compliance with legal obligations or for the purposes of the campaign. Once the purpose is fulfilled, data is securely deleted or anonymized. 

3) Third-Party Sharing: Personal data is not shared with third parties except for legal compliance or regulatory reporting. 

If shared, data processors are contractually obligated to adhere to the same standards of data protection. 

Data transfers between jurisdictions adhere to applicable safeguards, such as Standard Contractual Clauses (SCCs) under GDPR or equivalent frameworks in the US and Canada. 

4) Cross-Border Data Transfers: 

9.3. Participant Rights and Redress Mechanisms 

Data Access Requests: Participants may request a copy of the data held about them and seek corrections for inaccuracies. 

Objections and Withdrawals: Consent can be withdrawn at any time, although withdrawal may affect participation in the campaign. 

Complaints: EU residents may contact their Data Protection Authority (DPA). 

US participants may report violations to the Federal Trade Commission (FTC) or their state attorney general. 

Canadian residents can contact the Office of the Privacy Commissioner of Canada (OPC). 

9.4. Compliance Monitoring and Updates 

The organizer regularly reviews and updates its data processing policies to remain aligned with evolving laws and industry standards across the EU, US, and Canada. These measures ensure participants’ rights are respected while maintaining legal compliance and the integrity of the campaign. 

10. Game and Participation Disclaimer 

This campaign is designed to ensure fair play, compliance with international legal standards, and participant enjoyment within the scope of applicable laws in the United States, Canada, and the European Union (EU). 

10.1. No Real Money 

Platform Purpose: 

The platform operates strictly for entertainment purposes and does not involve real-money gambling. 

Participants engage in simulated gameplay where prizes are awarded without requiring monetary stakes. 

United States: ▪ This disclaimer aligns with the Unlawful Internet Gambling Enforcement Act (UIGEA), which prohibits financial institutions from processing payments for unlicensed gambling operations. The platform's non-monetary nature ensures compliance. 

▪ In states like Nevada, New Jersey, and Pennsylvania, free-play platforms are allowed if they do not offer real-money gambling services. 

Canada: ▪ In compliance with the Canadian Criminal Code, the absence of real-money wagering means the platform is exempt from licensing requirements that apply to monetary gambling services. 

▪ The platform's entertainment-only model ensures it is outside the scope of provincial regulators like the Alcohol and Gaming Commission of Ontario (AGCO). 

European Union: ▪ Non-monetary platforms are generally exempt from gambling regulations under the EU Gambling Framework, provided no real money is exchanged. 

▪ The platform’s entertainment status ensures compliance with regulatory bodies like the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC). 

Legal Compliance: 

10.2. Void Where Prohibited 

Jurisdictional Restrictions: The campaign is void in regions where participation violates local laws or gaming regulations. 

Participants are responsible for ensuring that their involvement in the campaign is permitted within their jurisdiction. 

US-Specific Restrictions: Certain states have stricter regulations regarding gambling-related promotions, even for non-monetary platforms. For example: ▪ Washington State: Explicitly prohibits certain gaming activities under its gambling laws. 

Idaho and Kentucky: Restrict gaming platforms that simulate gambling mechanics, even if no real money is involved. 

Canada-Specific Restrictions: While free-play platforms are generally allowed, some provinces may impose limitations on promotional campaigns involving prizes. For example: ▪ Quebec: Requires prior approval from regulatory bodies for promotional activities that involve prize distribution. 

Alberta and Ontario: Free-play platforms must ensure participants are of legal gambling age and meet other local compliance requirements. 

EU-Specific Restrictions: Free-play gaming platforms are typically permitted, but restrictions may apply in certain countries with stricter national gambling laws. For instance: ▪ Germany: The Interstate Treaty on Gambling (GlüStV) imposes strict controls on online gaming platforms, requiring them to verify participants' locations and ensure compliance with national regulations. 

Italy: Promotional gaming campaigns must be reviewed by local gambling authorities to ensure compliance with advertising and prize distribution laws. 

10.3. Geolocation and Participant Verification 

To uphold these disclaimers, the platform uses advanced technologies to enforce compliance: 

Geolocation Technology: Ensures participants access the platform from permitted jurisdictions. 

Automatically blocks access from restricted areas, such as Washington (US) or North Korea. 

Age and Residency Verification: 

Participants must verify their age and residency during registration, ensuring they meet local legal requirements (e.g., 21+ in the US, 18/19+ in Canada, 18+ in the EU). 

10.4. Additional Legal Considerations 

Consumer Protection: Participants are entitled to clear and accurate information about the platform's non-monetary nature under consumer protection laws, such as the California Consumer Privacy Act (CCPA) in the US, PIPEDA in Canada, and the General Data Protection Regulation (GDPR) in the EU. 

Advertising Regulations: Promotional campaigns must comply with local advertising rules: ▪ US Federal Trade Commission (FTC) requires disclosures about the non-monetary nature of gameplay in all marketing materials. 

▪ Canada’s Competition Bureau mandates clear and truthful advertising for campaigns offering prizes. 

▪ EU Directive 2005/29/EC ensures advertising is not misleading, especially in jurisdictions like France or Italy, where stricter rules apply. 

10.5. Dispute Resolution and Enforcement 

Disputes Related to Jurisdictional Restrictions: Participants accessing the platform from restricted areas may forfeit their right to claim prizes. 

Disputes regarding restrictions will be resolved through the organizer’s established processes. 

Enforcement of Prohibitions: The organizer reserves the right to disqualify participants found violating jurisdictional restrictions and may report violations to relevant authorities in regions such as the US, Canada, or the EU. 

11. Complaints and Disputes 

The organizer is committed to providing a transparent and efficient process for addressing complaints and disputes. This process ensures compliance with legal standards and regulatory requirements in the United States, Canada, and the European Union (EU), while safeguarding the rights of participants. 

11.1. Complaint Submission Process 

How to File a Complaint: Complaints regarding campaign operations must be submitted to [email protected] within the stipulated time frame outlined in the campaign’s terms and conditions. 

Required Information: Participants should include the following details when filing a complaint: ▪ Full name and registered email address. 

▪ Detailed description of the issue. 

▪ Supporting evidence (e.g., screenshots, transaction records, or relevant correspondence). 

Acknowledgment of Complaints: The organizer will acknowledge receipt of the complaint within 48 hours and provide an estimated resolution timeline. 

11.2. Dispute Resolution 

Resolution Process: Complaints will be reviewed by the organizer’s dispute resolution team. 

Participants will receive a formal response within 14 business days, outlining the organizer’s decision and any applicable remedies. 

Finality of Decisions: Complaints made after the prize acceptance process is complete will not be entertained, as participants formally agree to the terms at the time of prize acceptance. 

11.3. Jurisdictional Requirements 

1) United States: State-Level Dispute Mechanisms: 

▪ In regulated states like New Jersey, Pennsylvania, or Nevada, participants may escalate disputes to state gaming commissions if the organiser’s response is unsatisfactory. 

▪ State laws require operators to maintain detailed records of complaint resolutions for regulatory audits. 

Federal Trade Commission (FTC) Compliance: ▪ Complaints related to false advertising, unfair practices, or transparency issues can be reported to the FTC. 

Provincial Gaming Authorities: ▪ Disputes unresolved by the organiser may be escalated to provincial regulators such as the Alcohol and Gaming Commission of Ontario (AGCO) or equivalent bodies in other provinces. 

▪ Provincial laws often mandate that operators provide clear escalation pathways for disputes. 

Consumer Protection Acts: ▪ Participants may file complaints under provincial consumer protection laws for issues related to misleading practices or breach of contract. 

Alternative Dispute Resolution (ADR): Under Directive 2013/11/EU, participants have the right to seek mediation or arbitration through approved ADR entities if their complaint is not resolved by the organizer. 

Online Dispute Resolution (ODR) Platform: EU residents can file complaints through the EU ODR platform, which facilitates dispute resolution between consumers and businesses operating in the EU. 

National Regulators: Participants may escalate unresolved complaints to national gambling authorities, such as the Malta Gaming Authority (MGA) or the UK Gambling Commission (UKGC), depending on the jurisdiction. 

2) Canada: 

3) European Union (EU): 

11.4. Data Protection During Dispute Resolution 

Privacy Compliance: All complaint-related data will be handled in compliance with privacy laws, such as: 

▪ General Data Protection Regulation (GDPR) in the EU. 

▪ California Consumer Privacy Act (CCPA) in the US. 

▪ Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada. 

Record Retention: The organizer will retain records of complaints and resolutions for a minimum of five years, in line with regulatory requirements. 

11.5. Escalation and Legal Recourse 

Internal Escalation: If a participant is dissatisfied with the organizer’s resolution, they may request a review by a senior member of the dispute resolution team. 

Legal Recourse: Participants may seek legal remedies in their jurisdiction if all internal and external dispute resolution mechanisms fail. 

Jurisdiction-Specific Legal Recourse: US: Participants can file claims with small claims courts or relevant state authorities if eligible under local laws. 

Canada: Complaints can be escalated to provincial small claims courts or consumer protection agencies. 

EU: Consumers can take unresolved disputes to national courts or EU consumer protection agencies under cross-border dispute frameworks. 

11.6. Exclusions 

Post-Prize Acceptance Complaints: Once participants have formally accepted a prize and completed all necessary documentation, complaints regarding the prize or campaign are not entertained. 

Frivolous Complaints: The organizer reserves the right to dismiss complaints deemed frivolous, abusive, or lacking sufficient evidence. 

12. Force Majeure 

The organizer reserves the right to suspend, modify, or terminate campaign operations in the event of unforeseen circumstances that render the continuation of the campaign impossible or impractical. This provision, known as Force Majeure, ensures compliance with legal frameworks in the United States, Canada, and the European Union (EU) while protecting the interests of all parties. 

12.1. Definition and Scope of Force Majeure 

Force Majeure refers to events beyond the reasonable control of the organizer, including but not limited to: 

Natural Disasters: Earthquakes, floods, hurricanes, or other extreme weather events. 

Regulatory Changes: Sudden changes in gambling laws or regulations impact the legality of the campaign. 

Technological Failures: Widespread internet outages, cybersecurity breaches, or platform malfunctions. 

Civil Unrest or Political Events: War, riots, government-imposed restrictions, or other forms of civil disruption. 

Pandemics and Public Health Emergencies: Outbreaks of infectious diseases or government-imposed lockdowns that restrict operations. 

12.2. Jurisdictional Considerations 

1) United States: US contract law typically enforces Force Majeure clauses when unforeseen events directly prevent the fulfilment of obligations. 

State-specific regulations, such as those in California, require campaigns to notify participants of suspension or termination due to Force Majeure. 

Compliance with the Federal Trade Commission (FTC) guidelines ensures that participants are informed of their rights in such situations. 

2) Canada: Under Canadian contract law, Force Majeure clauses are recognized and enforceable if the event is unforeseeable and beyond the organizer’s control. 

Provincial gaming authorities, such as the Alcohol and Gaming Commission of Ontario (AGCO), may require campaigns to report any disruptions caused by Force Majeure. 

3) European Union (EU): The European Consumer Protection Framework permits organizers to invoke Force Majeure clauses, provided participants are promptly notified of any changes. 

National laws in member states, such as France and Germany, mandate detailed records of the Force Majeure event and its impact on operations. 

The organizer must comply with the General Data Protection Regulation (GDPR) to ensure participants’ data is securely managed during disruptions. 

12.3. Notification and Communication 

Participant Notification: In the event of Force Majeure, participants will be notified via email or other registered contact methods. 

Notifications will include: ▪ The nature of the Force Majeure event. 

▪ The impact on campaign operations. 

▪ Steps taken to mitigate disruptions or resume operations. 

Timely Updates: Regular updates will be provided to keep participants informed of the campaign's status. 

12.4. Impact on Prizes and Participation 

1) Suspension of Campaign: If campaign operations are temporarily suspended due to Force Majeure, participants' progress (e.g., leaderboard positions, accumulated points) will be preserved where possible. 

2) Cancellation of Campaign: In cases where the campaign cannot resume, prizes may be redistributed or forfeited as outlined in the terms and conditions. 

Jurisdictional laws, such as those in California, Ontario, or the EU, may require the organizer to refund entry fees or compensate participants if applicable. 

12.5. Organizer’s Liability 

Limitation of Liability: The organizer is not liable for delays or failures caused by Force Majeure events, if reasonable efforts are made to mitigate the impact. 

US: Liability disclaimers are enforceable under state contract laws, provided they are clearly outlined in the terms and conditions. 

Canada: Provincial gaming commissions generally allow liability limitations during Force Majeure events if participants are notified in a timely manner. 

EU: Liability limitations must comply with Directive 93/13/EEC on unfair terms in consumer contracts. 

12.6. Resumption of Operations 

Mitigation Efforts: The organizer will make all reasonable efforts to resume operations as soon as the Force Majeure event is resolved. 

This may include platform repairs, adjustments to campaign timelines, or seeking regulatory approvals considering new laws. 

Adjusted Campaign Terms: The organizer reserves the right to amend campaign timelines, prize structures, or participation rules following the resolution of Force Majeure events. 

13. Amendments 

The organizer reserves the right to amend these terms and conditions without prior notice. 

14. Fraud Prevention and Participant Responsibility 

To maintain the integrity of the campaign and comply with international regulations, the organizer enforces strict measures to prevent fraud and ensure participants adhere to fair play principles. This policy aligns with legal standards in the United States, Canada, and the European Union (EU). 

14.1. Definition of Fraudulent Activities 

Fraudulent activities include, but are not limited to: 

Account Manipulation: Creating multiple accounts to gain an unfair advantage. 

Using fake or stolen identities to bypass the Know Your Customer (KYC) process. 

Exploitation of Tournament Systems: Exploiting bugs, loopholes, or other system vulnerabilities to manipulate scoring or results. 

Automating gameplay through the use of bots, scripts, or unauthorized software. 

Tampering with Campaign Operations: Attempting to hack or interfere with the campaign platform. 

Colluding with other participants to skew outcomes. 

14.2. Consequences of Fraudulent Activities 

Participants found engaging in fraudulent activities will face the following penalties: 

Immediate Disqualification: Participants will be removed from the campaign and forfeit all points, prizes, or rewards. 

Account Suspension or Termination: Fraudulent accounts will be permanently banned. 

Legal Action: The organizer reserves the right to pursue civil or criminal action against participants found to have violated the terms. 

Jurisdiction-specific actions may include reporting to local authorities or gaming regulators. 

14.3. Jurisdictional Enforcement 

1) United States: State Regulations: ▪ States like New Jersey, Nevada, and Pennsylvania mandate strict anti-fraud measures for gaming operations. 

▪ Fraudulent activities may be reported to state gaming control boards, which can impose fines or revoke gaming privileges. 

Federal Laws: ▪ Fraudulent online activities may violate the Computer Fraud and Abuse Act (CFAA) or the Wire Fraud Act, leading to federal investigations and prosecutions. 

Provincial Oversight: ▪ Provincial gaming regulators, such as the Alcohol and Gaming Commission of Ontario (AGCO), impose strict penalties for fraud, including banning offenders from licensed gaming platforms. 

▪ Fraudulent transactions may be reported to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA). 

Criminal Code of Canada: ▪ Fraudulent gaming activities can result in charges under the Criminal Code of Canada, with penalties including fines and imprisonment. 

Gaming Regulations: ▪ National regulators, such as the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC), require operators to report fraud cases and ban offenders from future participation. 

▪ Cross-border fraud may be investigated under the European Cybercrime Centre (EC3). 

GDPR Compliance: ▪ Fraudulent activities involving data manipulation or identity theft will be reported to local data protection authorities, as required under the General Data Protection Regulation (GDPR). 

2) Canada: 

3) European Union (EU): 

14.4. Participant Responsibilities 

All participants must adhere to the following fair play principles: 

Honest Participation: Participants must use their own identities and ensure all account information is accurate. 

Respect for Rules: Participants must comply with all campaign terms and conditions, including rules specific to tournament scoring and participation. 

No Unauthorized Tools: Participants are prohibited from using unauthorized tools or methods to automate gameplay or manipulate results. 

14.5. Fraud Detection and Prevention Measures 

The organizer employs advanced technologies and protocols to detect and prevent fraudulent activities: 

1) Automated Fraud Detection Systems: Algorithms monitor for suspicious activity, such as rapid account creation, unusual gameplay patterns, or multiple logins from the same IP address. 

2) Geolocation Verification: Ensures participants are accessing the platform from permitted jurisdictions and not using VPNs or proxies to bypass restrictions. 

3) KYC Verification: Identity verification through government-issued IDs and proof of address to prevent account manipulation. 

4) Audit Trails: Detailed logs of participant activity are maintained for auditing and investigation purposes. 

5) Reporting Mechanisms: Participants can report suspected fraudulent activities through the platform’s support system. 

14.6. Transparency and Reporting 

Participant Notification: 

Participants found in violation of fair play principles will be notified of their disqualification and the reasons for the decision. 

Fraud cases may be reported to relevant authorities, including state or provincial gaming commissions, federal law enforcement, or EU regulatory bodies. 

Disqualified participants may appeal decisions by submitting evidence to the organizer within a specified timeframe. 

Reporting to Authorities: 

Appeals Process: 

14.7. Collaboration with Regulators 

The organizer collaborates with gaming regulators and law enforcement agencies to prevent and address fraud: 

• United States: Reports to state gaming control boards and compliance with federal anti-fraud laws. 

• Canada: Collaboration with FINTRAC and provincial gaming authorities. 

• European Union: Coordination with national regulators and compliance with EU directives on anti-money laundering and cybersecurity. 

15. Tax and Legal Responsibilities 

Participants are responsible for understanding, reporting, and paying any applicable taxes or legal obligations associated with their winnings. The organizer will comply with relevant tax laws and regulations in the United States, Canada, and the European Union (EU), including any requirements for tax withholding or reporting. 

15.1. United States 

Federal Tax Obligations: Gambling winnings are considered taxable income under US federal law and must be reported to the Internal Revenue Service (IRS). 

Form 1099-MISC: ▪ The organizer is required to issue a Form 1099-MISC to participants for prizes valued at $600 or more. 

▪ A copy of the form will also be sent to the IRS. 

Backup Withholding: ▪ If a participant fails to provide a valid Social Security Number (SSN) or Taxpayer Identification Number (TIN), the organizer may withhold 24% of the prize amount as backup withholding, as mandated by the IRS. 

State income tax on winnings varies by jurisdiction. 

In states like California and Nevada, gambling winnings are taxable, while states like Florida and Texas do not impose state income tax. 

Participants must report winnings on their federal tax return using Form 1040 under the "Other Income" section. 

Non-resident aliens may be subject to a flat 30% withholding tax on winnings unless a tax treaty applies. 

State-Level Tax Obligations: 

Reporting Responsibility: 

15.2. Canada 

General Tax Exemptions: In Canada, most gambling winnings are not taxable as they are considered windfalls. 

However, professional gamblers (those earning their primary income through gambling) are required to report winnings as taxable income. 

Provincial Regulations: Although gambling winnings are generally exempt, participants may be required to disclose winnings under certain provincial laws if linked to other taxable income. 

Provincial gaming authorities may require the organizer to maintain records of significant prize distributions for auditing purposes. 

Taxable Prizes: If prizes are in the form of goods or services (e.g., cars, vacations), participants may be liable for Goods and Services Tax (GST) or Harmonized Sales Tax (HST) on the fair market value of the prize. 

15.3. European Union (EU) 

Taxation of Gambling Winnings: Tax obligations on gambling winnings vary significantly across EU member states: ▪ Germany: Winnings from games of chance are generally tax-free unless considered professional income. 

▪ France: Lottery and other winnings are typically tax-free, but professional gamblers may be subject to income tax. 

▪ Italy: Gambling winnings above a certain threshold are subject to a flat tax rate. 

Withholding Requirements: In some member states, the organizer may be required to withhold taxes on winnings and remit them to the local tax authority. 

Cross-Border Taxation: Participants residing in one EU country but winning prizes in another must adhere to the tax laws of both countries. EU tax treaties may mitigate double taxation. 

15.4. Organizer’s Responsibilities 

The organizer will comply with all applicable tax withholding and reporting obligations as required by local laws: 

1) Record Keeping: Maintain detailed records of all prize distributions, including participant information, prize value, and any taxes withheld. 

2) Tax Reporting: Submit required forms to local tax authorities, such as IRS Form 1099-MISC in the US or equivalent documents in the EU and Canada. 

3) Participant Notification: Inform participants of their tax obligations and provide the necessary documentation to assist with tax filing, such as withholding certificates or proof of prize value. 

4) Compliance with Treaties: 

Ensure that non-resident participants benefit from applicable tax treaties, which may reduce or eliminate withholding taxes on winnings. 

15.5. Participant Responsibilities 

Participants are responsible for: 

1) Understanding Tax Obligations: Consulting a tax professional or reviewing local tax laws to understand reporting and payment requirements. 

2) Providing Accurate Information: Submitting valid tax identification details (e.g., SSN, TIN, or equivalent) during the Know Your Customer (KYC) process to avoid unnecessary withholding. 

3) Filing Tax Returns: Reporting winnings as income where required and paying any applicable taxes. 

Maintaining personal records of winnings and supporting documentation for tax filing purposes. 

15.6. Non-Compliance Consequences 

Failure to meet tax obligations may result in: 

Penalties and Interest: Tax authorities may impose penalties and interest for late payment or failure to report winnings. 

Disqualification: Participants who refuse to comply with tax-related requirements may be disqualified and forfeit their prizes. 

Reporting to Authorities: The organizer may report non-compliant participants to relevant tax authorities in accordance with local laws. 

16. Intellectual Property 

All trademarks, content, designs, and intellectual property (IP) associated with the campaign belong exclusively to the organizer, GSH ONLINE MEDIA. The organizer reserves all rights over its intellectual property and enforces compliance with IP laws across the United States, Canada, and the European Union (EU). Unauthorized use, reproduction, or distribution of campaign materials is strictly prohibited and may result in legal action. 

16.1. Scope of Intellectual Property Rights 

The organizer retains exclusive ownership and control over the following elements: 

1) Trademarks: Includes logos, brand names, slogans, and other distinctive marks associated with the campaign. 

Jurisdictional Protections:

▪ US: Protected under the Lanham Act, ensuring trademarks are safeguarded against unauthorized use. 

▪ Canada: Governed by the Trademarks Act, offering similar protections. 

▪ EU: Protected under the EU Trademark Regulation (EUTMR), providing cross-border trademark rights within EU member states. 

2) Content and Designs: Includes visual designs, text, videos, graphics, and audio materials produced for the campaign. 

Copyright Protections: ▪ US: Copyrights are protected under the US Copyright Act and may require registration with the US Copyright Office for legal enforcement. 

▪ Canada: Governed by the Copyright Act, which provides automatic copyright upon creation. 

▪ EU: Protected under the EU Directive on Copyright in the Digital Single Market, harmonizing copyright rules across member states. 

3) Platform and Software: Any proprietary software, algorithms, or systems used to manage the campaign. 

Trade Secret Protections: Proprietary systems may be safeguarded under trade secret laws in the US (e.g., Defend Trade Secrets Act) and similar laws in Canada and the EU. 

16.2. Prohibited Uses 

Participants and third parties are strictly prohibited from: 

1) Unauthorized Reproduction: Copying, modifying, or distributing any campaign materials without explicit written consent from the organizer. 

2) Commercial Use: Using trademarks, content, or other intellectual property for commercial purposes, including endorsements or promotions not approved by the organizer. 

3) Reverse Engineering: Attempting to reverse engineer proprietary software or systems used in the campaign. 

4) Impersonation: Misusing the organizer’s IP to impersonate or mislead participants or other parties. Cease and Desist Orders: Immediate orders to stop unauthorized use of the organizer’s IP. 

Financial Penalties: Claims for damages or lost revenue caused by unauthorized use. 

Jurisdiction-Specific Enforcement: 

United States: Claims filed under the Lanham Act, US Copyright Act, or other applicable IP laws. 

Canada: Enforcement through the Canadian Intellectual Property Office (CIPO) or civil litigation under the Copyright Act. 

EU: Enforcement under the EU Intellectual Property Office (EUIPO) or national courts, depending on the scope of infringement. 

16.3. Enforcement and Remedies 

The organizer reserves the right to take legal action to enforce its intellectual property rights. Remedies may include: 

Reporting to Authorities: Unauthorized use involving fraudulent or criminal intent may be reported to regulatory bodies or law enforcement. 

Respect the Organizer’s IP: 

Avoid unauthorized use, modification, or dissemination of any campaign materials. 

Acknowledge the organizer’s ownership of all intellectual property rights. Obtain Written Consent: 

Secure written approval from the organizer for any use of campaign materials beyond personal participation in the campaign. Report Infringements: 

Notify the organizer of any suspected misuse of its IP by third parties. States: 

Infringements may be prosecuted under federal laws, including the Digital Millennium Copyright Act (DMCA), which provides a process for takedown requests and penalties for copyright violations. 

IP disputes can also be addressed through the World Intellectual Property Organization (WIPO) Arbitration and Mediation Center for international matters. Canada: 

The Copyright Act provides automatic copyright protection, and disputes are addressed through federal courts or the Canadian Intellectual Property Office (CIPO). 

Participants using unauthorized materials may face civil penalties, including injunctions and damages. European Union (EU): 

The EU Directive on Copyright mandates strong protections against IP infringement and harmonized enforcement mechanisms across member states. 

16.4. Participant Responsibilities 

Participants must: 

16.5. Jurisdictional Considerations 

Violators may face fines or legal action under national copyright laws, such as the Copyright, Designs and Patents Act 1988 in the UK (for post-Brexit enforcement). Digital Watermarking: Embedding invisible markers in digital content to trace unauthorized copies. 

Automated Monitoring Tools: Using software to detect and report unauthorized use of campaign-related content on websites, social media, and other platforms. 

Take-Down Requests: Filing requests under the DMCA or similar laws to remove infringing content from online platforms. 

16.6. Digital Safeguards and Monitoring 

To prevent unauthorized use, the organizer employs: 

Store Terms and Conditions

1. About these Terms

1.1. These Terms and Conditions ("Store Terms") govern your use of the Store, where you can exchange coins earned on our platform for virtual items and merchandise ("Items"). The Store is operated by GSH Online Media SRL, Bucharest, Intrarea Nestorei 1, company registration number 41226030 ("we", "us", "our").

1.2. By redeeming any Item, you confirm that you have read, understood and accepted these Store Terms. If you do not accept them, do not redeem Items from the Store.

1.3. These Store Terms currently apply to the Store as made available on slotscalendar.com. As the Store is rolled out to other websites in our network, these Store Terms will apply to the Store on each of those websites unless we publish separate terms for a specific website.

1.4. These Store Terms apply in addition to our general SlotsCalendar Terms and Conditions and our Privacy Policy. Where these Store Terms conflict with our general terms in relation to the Store, these Store Terms prevail.

1.5. Individual Items, promotions or limited-time offers may carry their own additional terms. Where they do, those additional terms apply alongside these Store Terms.

2. Eligibility

2.1. To redeem Items from the Store you must:

be at least 18 years old, or the legal age of majority in your country of residence if that age is higher;

hold a registered account with us;

have confirmed your email address;

have an account in good standing that is not suspended, restricted or under investigation;

be resident in a country where the relevant Item is available (see clause 5).

2.2. One account per person. You may only hold one account per website. Redeeming Items through multiple or duplicate accounts is prohibited. Where we identify duplicate accounts, we may cancel any pending redemption, withhold delivery of an Item, and take action on the accounts concerned in accordance with our general terms.

2.3. We may ask you to verify your identity, age, or country of residence before we deliver an Item. If you do not complete verification within a reasonable period, we may cancel the redemption and credit the coins back to your account.

2.4. Employees of GSH Online Media SRL and its group companies, and their immediate family members, are not eligible to redeem Items from the Store.

3. Coins

3.1. Coins are a virtual, promotional currency used only within our platform. Coins can be earned through participation in our free-to-play tournaments, through referral activity, and through any other method we may make available.

3.2. Coins have no monetary value. Coins are not money, not electronic money, not a payment instrument, and not a deposit. They cannot be exchanged for cash and carry no cash value.

3.3. Coins are not transferable. You may not sell, trade, gift, or transfer coins to any other user or third party, and you may not acquire coins from anyone other than us.

3.4. Coins are personal to your account and may only be redeemed by the account holder.

3.5. Your coin balance is shown in your account, and every Store redemption is recorded in your Wallet Transactions. Redemptions appear as a debit against your balance.

3.6. We may adjust, correct or reverse a coin balance where coins have been credited in error, awarded as a result of a technical fault, or obtained through prohibited activity.

3.7. Coins expire after 12 months since redeem happened. Their life time is 12 months since it reached your wallet.

4. Items available in the Store

4.1. The Store offers two main categories of Item:

(a) Virtual Items — digital rewards, including exclusive bonuses and offers, provided by our partner operators. See clause 6.

(b) Merchandise — physical goods, such as branded clothing, which are shipped to a delivery address you provide. See clause 7.

4.2. We may also offer Items designated as Exclusive, including limited-time offers and Items available only to users who meet specific criteria. Exclusive Items may be withdrawn at any time and may carry additional conditions, which will be stated on the Item's page.

4.3. All Items are subject to limited stock. This applies to Merchandise in particular, where quantities are frequently very limited, but also to Virtual Items, where the number of bonuses available from a partner operator may be capped.

4.4. Availability. An Item is available for redemption only while it is displayed in the Store, shown as in stock, and shown as available in your location. Items are made available on a first-come, first-served basis; once an Item is out of stock it will no longer appear in the Store, and we do not operate a waiting list or reservation system or guarantee that any Item will be restocked. The display of an Item in the Store is an invitation for you to redeem it; it is not a binding offer. A redemption becomes binding on us only when we confirm it and, in the case of Merchandise, when your order has been validated for fulfilment.

4.5. Errors. Despite our efforts, technical faults and errors can occur: an Item may remain displayed or redeemable after stock has been exhausted, may be displayed with an incorrect coin price or an incorrect description, or may be shown as available in a location where it is not. Where a redemption is completed on the basis of such an error, we may cancel the redemption, and we are not obliged to deliver the Item. Where we cancel under this clause, we will notify you and credit the full number of coins spent back to your account in accordance with clause 8.5. We will exercise this right within a reasonable time of becoming aware of the error. Clause 9 explains how errors and non-delivery are handled more generally.

4.6. We may add, amend, reprice or withdraw any Item at any time, and we may suspend or close the Store. The coin price of an Item may change; the price that applies to your redemption is the price displayed at the moment you complete it.

4.7. Images shown in the Store are for illustration. Colours, packaging and finish of Merchandise may differ slightly from the images displayed.

5. Availability by location

5.1. Items are not available worldwide. Availability varies by Item and depends on factors including licensing requirements, the countries our partner operators are able to serve, shipping restrictions, and applicable law. In particular, your eligibility to receive an Item — including bonuses, vouchers and other rewards — is limited by the legislation in force in your jurisdiction. An Item that may not lawfully be offered or delivered in your jurisdiction will not be available to you, even where it is visible to users elsewhere in our network.

5.2. Each Item displays whether it is available in your location, based on the country we detect for your account. Items that are restricted in your location are marked as unavailable and cannot be redeemed.

5.3. You may not attempt to circumvent location restrictions, including through use of a VPN, proxy, or by providing inaccurate location or address information. Where we identify such an attempt, we may cancel the redemption and withhold the Item, and we may take action on your account in accordance with our general terms.

5.4. Location restrictions may change at any time, including after an Item has been listed. An Item available in your location today may not be available tomorrow.

5.5. Where we are unable to deliver an Item because it is not available in your location, we will cancel the redemption and credit the coins back to your account.

6. Virtual Items

6A. Virtual Items generally

6.1. Virtual Items are digital rewards, and they take many different forms. They include, but are not limited to: exclusive bonuses and offers provided by our partner operators (clause 6B); vouchers, gift cards and credit for third party online platforms and retailers (clause 6C); entries into a giveaway, prize draw or competition (clause 6D); participation in a chance-based mechanic, such as a spin-the-wheel (clause 6E); additional coins, coin multipliers, or other rewards usable on our own platform; entries, credits or access passes relating to our tournaments or other features; other digital rewards we may introduce from time to time.

6.2. The list above is not exhaustive. The Store is an evolving feature and we expect to add new types of Virtual Item. Where we introduce a type of Virtual Item that is not described in these Store Terms, the general rules in this clause 6A will apply to it, together with any additional terms published on that Item's page. Where an Item's own terms conflict with clause 6A, the Item's terms prevail for that Item.

6.3. Each Virtual Item's page states what the Item is, what you receive, and any conditions attaching to it. You are responsible for reading that description, and any additional or third-party terms it refers to, before you redeem. What you receive is what is described on the Item's page at the time you redeem it — no more.

6.4. Many Virtual Items are provided by third parties, including partner operators, retailers, voucher issuers and platform providers. Where this is the case, our role is limited to making the Item available in the Store and passing your redemption to the third party or issuing the reward to you. The third party's own terms will govern your use of what you receive, and we do not control those terms.

6.5. Virtual Items are personal to you and cannot be sold, traded, gifted or transferred to any other person or account, except where the Item's own terms expressly permit it.

6.6. Delivery timescales for Virtual Items vary by Item and are estimates only. Some Virtual Items are applied automatically and immediately. Others are issued manually by our team, are sent by email, or depend on a third party crediting them, and may take longer. Where an Item's page states an expected timescale, we will use reasonable efforts to meet it, but we do not guarantee it.

6.7. Where a Virtual Item is sent to you by email, it will be sent to the email address registered on your account. It is your responsibility to keep that address accurate and accessible, and to check your spam or junk folder. Where we ask you to confirm receipt or to reply before an Item is issued, we may be unable to issue it if you do not respond within the period stated.

6.8. Virtual Items may carry an expiry date or claim window, set either by us or by the third party providing them. Where they do, this will be stated on the Item's page or in the Item itself. An unused Virtual Item that expires is lost, and coins will not be credited back, unless the failure to use it in time was caused by us or by our platform — in which case clause 9 applies.

6.9. Once a Virtual Item has been delivered to you, it cannot be returned or exchanged, and coins will not be credited back, subject always to clause 8.2 (your statutory rights) and clause 9 (errors and non-delivery). Delivery means, depending on the Item: the bonus being credited by the operator, the voucher or code being issued or sent to you, your entry being recorded, the chance-based mechanic being played, or the reward being applied to your account.

6B. Bonuses and offers from partner operators

6.10. These Virtual Items are exclusive bonuses provided by our partner operators, not by us. Our role is limited to making the bonus available in the Store and passing your redemption to the relevant operator. We make bonuses available only where, and only from operators from whom, they may lawfully be offered in your jurisdiction (see clause 5.1).

6.11. The partner operator providing a bonus varies. Which operator provides a given bonus depends on your location, on licensing requirements, and on our commercial arrangements. The operator that applies to your redemption will be identified before you complete it. We do not guarantee that a bonus will be available from any particular operator, or that the same operator will apply to a future redemption.

6.12. To receive a bonus you must hold an account with the relevant partner operator, or register one. If you are unable or unwilling to register an account with that operator, or if the operator declines to open or maintain an account for you, you will not be able to receive the bonus.

6.13. The bonus is governed by the partner operator's own terms and conditions, which you must accept in order to receive it. Those terms are set by the operator and not by us. They typically govern matters including wagering requirements, maximum bet limits, eligible games, expiry periods, withdrawal conditions, and identity verification. You are responsible for reading them before accepting the bonus.

6.14. Because the bonus is provided and administered by the partner operator, we are not responsible for:

the operator's decision to grant, refuse, withdraw or void a bonus;

the operator's terms, including wagering requirements and expiry periods;

the operator's verification, account-opening or account-closure decisions;

any delay in the bonus being credited by the operator;

the availability of the operator's platform or its games;

any dispute between you and the operator.

Where a bonus you have redeemed is not honoured, contact our support team and we will use reasonable efforts to assist you with the operator. Clause 9 explains when coins may be credited back.

6.15. Bonuses are credited to your account with the partner operator, not to your account with us.

6C. Vouchers, gift cards and third-party credit

6.16. Some Virtual Items are vouchers, gift cards or credit redeemable with a third-party platform or retailer. The issuer of the voucher is that third party, not us. We source and deliver the voucher; we do not operate the platform on which it is spent.

6.17. The voucher is governed by the issuer's own terms, which will typically cover how and where it can be spent, the currency and region it is valid in, its expiry date, whether any balance can be partially used, and what happens if the issuer's service changes. You are responsible for reading those terms. We are not responsible for the issuer's decisions, for the issuer refusing or voiding a voucher, or for any change to or withdrawal of the issuer's service.

6.18. Vouchers are frequently region-locked. A voucher may only be usable on a specific national version of a platform, or in a specific currency. The region a voucher is valid for is stated on the Item's page. It is your responsibility to check that a voucher is usable in your location before redeeming it, and clause 5 applies to availability.

6.19. Vouchers are typically issued by email to the address on your account, and clause 6.7 applies. Where vouchers are issued in bulk batches, individual vouchers within a batch may not carry separate tracking references; where you report a voucher as undelivered, we will investigate and, where the failure was on our side, reissue it or credit the coins back under clause 9.

6.20. Treat a voucher code like cash. Once a code has been disclosed to or used by someone else, it cannot be recovered or replaced. Do not share codes, and do not post them publicly. We are not responsible for a voucher that is used by another person after you have received it. 

6D. Giveaway, prize draw and competition entries

6.21. Some Virtual Items are entries into a giveaway, prize draw or competition. What you receive when you redeem such an Item is the entry itself — not the prize.

6.22. An entry does not guarantee that you will win anything. Your chance of winning depends on the number of entries received and on the mechanics of the giveaway concerned. Redeeming multiple entries, where this is permitted, may improve your chance of winning but does not guarantee a win.

6.23. Every giveaway, prize draw and competition is governed by its own separate terms, published with it. Those terms will set out the prize or prizes, the entry period, the closing date, how the winner is selected, how winners are notified, the period within which a prize must be claimed, and any eligibility or location restrictions. Those terms apply in addition to these Store Terms, and you should read them before redeeming an entry.

6.24. Coins spent on an entry are not credited back if you do not win. This is what the Item is: a chance to win, which you have received in full once your entry is recorded. Coins will be credited back only where the giveaway is cancelled by us before the draw takes place, where your entry was not validly recorded through our error, or as otherwise required under clause 8.2 or clause 9.

6.25. Where a giveaway is cancelled or postponed before the draw, we will tell you and will credit back the coins spent on entries under clause 8.5, unless the giveaway's own terms provide otherwise.

6.26. Entries are personal to you, cannot be transferred, and are valid only for the giveaway they were redeemed for. An entry cannot be moved to a different or later giveaway.

6E. Chance-based mechanics, including spin-the-wheel

6.27. Some Virtual Items give you participation in a chance-based mechanic, such as a spin-the-wheel. What you receive when you redeem such an Item is the participation — one play of the mechanic — and whatever outcome that play produces.

6.28. The outcome is determined by chance and is final. Before you redeem, the Item's page will set out the possible outcomes and, where we are required to or choose to disclose them, the likelihood of each. Possible outcomes include the lowest-value outcome, and may include an outcome of no reward at all where this is stated on the Item's page. Unless expressly stated otherwise on the Item's page, the outcomes of a chance-based mechanic consist of coins or other Virtual Items only. No outcome consists of money, and no outcome can be exchanged for money.

6.29. Coins spent are not credited back on the basis of the outcome you received. By redeeming the Item you accept the range of possible outcomes as disclosed. Coins will be credited back only where the mechanic failed to run, produced no outcome, or produced an outcome that was not correctly delivered to you through our error — see clause 9 — or as required under clause 8.2.

6.30. You may not use automated means, scripts or exploits to play a chance-based mechanic, and you may not attempt to influence or predict its outcome. Clause 10 applies.

6.31. Any reward you win through a chance-based mechanic is itself a Virtual Item or, where stated, Merchandise, and the rest of these Store Terms apply to it accordingly — including clauses 6C to 6D where the reward is a voucher or a giveaway entry, and clause 7 where it is a physical item.

6F. Responsible gambling

6.32. Some Virtual Items relate to gambling products operated by licensed third parties. Gambling involves risk, and you should only gamble with money you can afford to lose. Items relating to gambling products are available only to users aged 18 or over. If gambling is affecting you or someone close to you, support is available: we encourage you to use the responsible gambling resources relevant to your location — for example joc-responsabil.ro in Romania or BeGambleAware.org in the United Kingdom — and the self-exclusion and limit-setting tools offered by licensed operators. Some of our websites operate in markets where additional responsible gambling requirements apply, and certain Virtual Items may not be offered in those markets.

6.33. Where you have used a self-exclusion, account closure or other responsible gambling tool with us, we may prevent you from redeeming Virtual Items that relate to gambling products, and we may decline a redemption you have attempted to make.

7. Merchandise

7.1. When you redeem Merchandise you will be asked to provide delivery details, including your full name, country, address, postal code, city and phone number. All requested fields are mandatory; we cannot dispatch an Item without them.

7.2. It is your responsibility to provide accurate and complete delivery details. Where an Item cannot be delivered, or is returned to us, because the details you provided were inaccurate or incomplete, we are not obliged to re-send the Item, and we are not obliged to credit the coins back to your account.

7.3. Once your order is placed you will not be able to change the delivery address through the Store. If you need to correct it, contact our support team as soon as possible; we will make the change where the order has not yet been dispatched, but we cannot guarantee this.

7.4. Your order will move through a series of statuses, which you can be updated on by our support team: Pending, In Review, Preparing Shipment, Shipped, Delivered, and where applicable Cancelled or Returned.

7.5. Delivery timescales are estimates only. Dispatch and delivery times vary by destination and by carrier, and may be affected by customs processing, carrier delays, and events outside our control. We will use reasonable efforts to dispatch within 30 days of your order being validated, but we do not guarantee delivery by any particular date.

7.6. We deliver Merchandise only to countries where the Item is shown as available. We do not deliver to PO boxes [OR: forwarding services / freight forwarders]. (Management to confirm.)

7.7. Shipping costs.

We cover the cost of standard shipping for Merchandise redeemed with coins. No additional payment is required from you.

7.8. Customs duties, import charges and taxes.

Deliveries to certain destinations may attract customs duties, import charges, handling fees or local taxes. Any such charges are your responsibility and are payable by you to the relevant authority or carrier. These charges are not included in the coin price of the Item, we have no control over them, and we cannot tell you in advance what they will be. Where a delivery is refused or returned because you have not paid such charges, clause 7.2 applies.

7.9. Please check the size guide and product details before redeeming clothing. Coin prices do not include exchanges, and clause 8 sets out the circumstances in which a return or exchange is possible.

7.10. Where an Item arrives damaged, faulty, or is not the Item you redeemed, contact our support team within 14 days of delivery, with photographs where relevant. We will replace the Item where stock allows, or credit the coins back to your account where it does not. In these cases, any return shipping required is at our cost. This clause does not limit your statutory rights, and clause 8.2 applies.

8. Cancellations, returns and your statutory rights

8.1. Redemptions are final. Because coins have no monetary value and Items are released for fulfilment as soon as a redemption is completed, redemptions cannot be cancelled or reversed at your request, except as set out in this clause 8 or in clause 9.

8.2. Your statutory rights are unaffected. Nothing in these Store Terms excludes or limits any right you have under mandatory consumer protection law in your country of residence, including — where applicable — rights of withdrawal, rights in respect of faulty or misdescribed goods, and rights in respect of digital content. Where you are entitled to cancel, return or reject an Item under such law, that right applies and prevails over clause 8.1.

8.3. Voluntary 14-day return for Merchandise. Whether or not a statutory right of withdrawal applies to your redemption, we grant you a voluntary right to return Merchandise. You may return any item of Merchandise within 14 days of the day you receive it, provided it is unused, in its original condition and, where possible, in its original packaging. This voluntary right does not apply to:

Merchandise that has been personalised or made to your specification;

sealed items that are not suitable for return for hygiene reasons, where the seal has been broken;

Virtual Items of any kind, including bonuses, vouchers, giveaway entries and chance-based mechanics, once delivered as described in clause 6.9.

This voluntary right is in addition to, and does not limit, your statutory rights under clause 8.2.

8.4. How to return an Item. To exercise a right of cancellation or return under clause 8.2 or clause 8.3:

contact our support team at the support email address published on the website on which the Store is made available (for slotscalendar.com: [email protected]) to start the process;

return the Item, where a return is required, in unused condition and in its original packaging where possible;

for voluntary returns under clause 8.3, the cost of return shipping is borne by you; where an Item is damaged, faulty or misdescribed, clause 7.10 applies and return shipping is at our cost; where a mandatory statutory right applies, return costs are allocated as that law requires;

once the return is received and validated, the coins spent will be credited back to your account under clause 8.5.

8.5. Coin credits are applied manually. Where coins are to be credited back to your account under these Store Terms, this is done manually by our team once the cancellation, return or error has been validated. Credits are therefore not instant, and we ask you to allow [PERIOD] for the balance to appear. The coins credited will be the number of coins spent on the redemption; where the coin price of an Item has changed in the meantime, this does not affect the amount credited.

8.6. Cancellation by us. We may cancel a redemption or an order where:

the Item is out of stock, including as a result of a stock, display or other technical error (see clause 4.5);

the Item is not available in your location, or you are not eligible to receive it;

the Item was displayed at an incorrect coin price or with an incorrect description;

you do not complete a verification we have requested;

we have reasonable grounds to suspect fraud, abuse, or breach of these Store Terms;

delivery to your location becomes unlawful or impossible.

Where we cancel for a reason other than fraud, abuse or breach by you, we will notify you and credit the coins back to your account under clause 8.5. Where we cancel for suspected fraud, abuse or breach, we may withhold the coins pending the outcome of our investigation.

8.7. Bonuses that have already been credited to your account with a partner operator cannot be returned or exchanged, and coins will not be credited back once a bonus has been successfully delivered.

9. Errors and non-delivery

9.1. Where a redemption fails, or an Item you redeemed is never delivered, and the cause lies with us or with our platform, we will put it right: we will either deliver the Item, provide a comparable replacement where stock allows, or credit the coins back to your account under clause 8.5. Where the failure was on our side, we will not hold you to any claim window that has passed.

9.2. Where a bonus is not credited by a partner operator, and this is not the result of you failing to meet the operator's requirements or of the operator exercising its own terms, we will use reasonable efforts to resolve it with the operator, and where it cannot be resolved we will credit the coins back to your account.

9.3. If you believe a redemption has not been fulfilled correctly, contact our support team at the support email address published on the relevant website (for slotscalendar.com: [email protected]) with your account email and, where available, your Order ID.

10. Prohibited conduct

10.1. You must not:

use multiple or duplicate accounts to redeem Items;

acquire coins other than through methods we make available, including buying, selling or trading coins;

use automated means, scripts or exploits to accumulate coins or to redeem Items;

exploit a bug, error or display fault to obtain coins or Items;

circumvent location restrictions, including through use of a VPN or proxy, or by supplying a delivery address in a country in which you do not reside;

resell Items obtained from the Store, or obtain Items for the purpose of resale;

provide false, misleading or another person's information when redeeming an Item.

10.2. Where we identify conduct of this kind, we may cancel pending redemptions, withhold delivery, remove coins credited as a result of the conduct, and suspend or close your account in accordance with our general terms.

11. Your personal data

11.1. Where you redeem Merchandise, we collect the delivery details you provide, including your name, address, postal code, city, country and phone number; together with your account email and details of your order.

11.2. We use this information to fulfil your order: to validate it, to prepare and dispatch your Item, to arrange delivery through our carriers, to keep you updated on your order status, and to handle any related support query, return or dispute. We also retain records of transactions where we are required to do so, or where we need them to resolve disputes and prevent abuse.

11.3. Where you redeem a Virtual Item provided by a partner operator, by completing the redemption you request and authorise us to share with that operator the information necessary for it to identify your account and credit your reward — limited to your email address and/or username, together with the details of the Item you redeemed. We share this information for the sole purpose of fulfilling the redemption you have requested; we cannot deliver the Item without it. The operator processes that information as an independent controller, under its own privacy policy.

11.4. We will not use your delivery details for marketing purposes unless you have given separate, specific consent to marketing. You can withdraw that consent at any time, and doing so does not affect the fulfilment of an order you have already placed.

11.5. We retain order and delivery information for 36 months, after which it is deleted or anonymised. 

11.6. Our Privacy Policy explains in full what personal data we process, the legal bases we rely on, who we share it with, how long we keep it, and the rights you have — including the rights to access, correct, delete and object to the processing of your data, and how to make a complaint. Where anything in this clause 11 differs from the Privacy Policy, the Privacy Policy prevails.

12. Liability

12.1. We provide the Store with reasonable care and skill, but we do not guarantee that it will be available without interruption or free from error.

12.2. We are not liable for:

acts, omissions, terms or decisions of partner operators or carriers;

your inability to meet a partner operator's requirements;

losses arising from delivery details you provided inaccurately or incompletely;

customs charges, import duties or local taxes, where clause 7.8 places these with you;

delays or failures caused by events outside our reasonable control.

12.3. Nothing in these Store Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.

12.4. Subject to clause 12.3, our total liability in connection with any redemption is limited to replacement of the Item or the crediting back of the coins spent on the redemption, at our option.

13. Changes to these Terms

13.1. We may amend these Store Terms at any time, including to reflect changes to the Store, to our partner arrangements, or to legal requirements. The current version is always published on this page, with the date it was last updated.

13.2. Where a change materially affects your rights, we will give notice by email before it takes effect. The Store Terms that apply to a redemption are those published at the time you complete it.

14. Contact, complaints and governing law

14.1. For any question about the Store, an order, or a redemption, contact us at the support email address published on the website on which the Store is made available. For slotscalendar.com, this is [email protected].

14.2. If you are unhappy with how we have handled a matter, you can make a complaint to the same address. We aim to acknowledge complaints within 30 days and to respond substantively within 30 days.

14.3. These Store Terms are governed by the laws of Romania]. Nothing in this clause deprives you of the protection of mandatory consumer law in your country of residence, or of your right to bring proceedings in the courts of that country where applicable law gives you that right.

15. General

15.1. Severability. If any provision of these Store Terms is found to be invalid or unenforceable, that provision will be applied to the maximum extent permitted, and the remaining provisions will remain in full force.

15.2. No waiver. If we do not enforce a provision of these Store Terms, or delay in enforcing it, that is not a waiver of our right to enforce it later.

15.3. Assignment. We may transfer our rights and obligations under these Store Terms to another company in our group, or to a successor of our business, provided this does not reduce your rights. You may not transfer your rights or obligations under these Store Terms to anyone else.

15.4. Entire terms for the Store. These Store Terms, together with the documents referred to in clauses 1.4 and 1.5, set out the entire terms that apply between you and us in relation to the Store.

15.5. Language. These Store Terms may be made available in translation. In case of any inconsistency between the English version and a translation, the English version prevails, except where the law of your country of residence requires otherwise.