This magical betting site, released by Merlin Global B.V. in 2023, has revolutionised the betting market with its incredible promotions. However, until we get to the promotions part of this LuckyMerlin review, let us tell you a few things about the overall feel and performance.
Given the name, you will expect a magical experience, but the truth is that the site is more functional rather than magical. The layout and overall simple design enable seamless navigation. The dark backdrop only highlights the neon light buttons, making it easy for you to reach out to the page you want.
The drop-down menu facilitates access to the main pages, like games, promotions, and a loyalty scheme. Whatever you want to do or discover is just one click away. The platform is exclusively in English, which is perfect for a global audience.
Although there’s no native app available, the mobile version of the site works perfectly fine on mobile devices. As already mentioned in the LuckyMerlin review, the desktop version is quick and easy, but so is the mobile one.
You have the freedom to access the site from a convenient device, whether iOS or Android, which powers it. The operator made sure that optimisation adapts the fun to your screen size.
Thus, in terms of functionality, this place is spotless. The design is clean and simple, but somehow, we expected something more magical. But this is not necessarily a downgrade.
License & Security
Regardless of your purpose when using this site, it is vital to make sure you’re on a reliable and trustworthy betting site. For that, this part of our LuckyMerlin review will focus on security measures.
The company that owns the platform has the license nb.365/JAZ/sub-license number 0703132023, issued by the Curacao Gaming Authority, which allows them to perform services worldwide. To be honest, whenever we encounter an offshore license, we recommend our readers be careful when using the site.
If you want to take the platform’s features for a spin, then ensure you make smaller bets. Then, request a withdrawal and see how the platform behaves.
SlotsCalendar Advice: If you’re curious about how safety measures work and why they are so important, you can always read our guide on the topic. It’s best to learn and understand all the layers of safety to see what you risk with poorly licensed casinos.
Yet, we believe they have nothing to hide, as all the vital information is available for you to read at the bottom of the homepage. The site also uses SSL encryption technology, adding an extra layer of protection for you and your personal data.
What truly concerns us is the extensive list of restricted countries. Some areas where the platform doesn’t work are Argentina, Denmark, Curacao, the UK, the United States, etc. As this list goes on and on, we advise you to read the casino’s terms and conditions for an entire overview.
Promotions and Loyalty Scheme
Whenever we evaluate online casinos, we always have a good look at their promotion scheme. Our community members need to enrol in a place that has a little bit of everything.
If the design of this site is not magical, the offerings surely are. As we observed for the LuckyMerlin review, the brand has promotions for players of all levels with or without LuckyMerlin bonus codes. This means that whether you’re a newbie who wants to try some spins or a veteran looking for some thrills, you’ll find something that truly suits you.
To make things even better, the website also has a loyalty program that unfolds on 25 different levels. The program will bring you cashback opportunities, free money bonuses, cash spins and more. All you must do is bet and have fun. From there, the operator will take care of your rewards.
Deposits & Withdrawals
The diversity of fiat currency is pretty good on this site, as it supports EUR, CAD, NOK, INR, or NZD.
You can make your deposit and withdrawals using the following payment methods: luxonpay, spoynt, interac, astropay, and Paydaddy. We have a few details in the table below to help you understand how financial transfers on this platform work with different currencies.
| Currency |
Min Dep |
Min WD |
Max WD (non VIP) |
Max WD (VIP) |
| EUR |
10 |
10 |
5000 |
10, 000 |
| INR |
500 |
500 |
10, 000 |
90, 000 |
| CAD |
20 |
20 |
7500 |
15, 000 |
| NZD |
20 |
20 |
5000 |
10,000 |
On average, the withdrawal time on this platform starts with instant transfers and gets to 4 business days. The best part is that you can also request withdrawals at the weekend, as they process them throughout the week.
Also, if you’re worried about the safety of your financial data, rest easy knowing that the site is using the encryption technology we’ve described earlier in the LuckyMerlin review. All your sensitive data is safe from any unauthorised access. So, you shouldn’t worry about that!
LuckyMerlin Games & Software Providers
The time has come to roll over the fun part of the LuckyMerlin review—the game collection. The gambling products you’ll find on the platform exceed 1000 titles that come from categories like casino games, live dealer titles, a sportsbook and virtual sports.
The betting company has partnered with giant industry developers, including names like Betsoft, Big Time Gaming, Evolution, Microgaming (GG), Netent, Play’N Go, Playtech, etc. If you’re curious about all partnerships, you’ll find this information in the general terms and conditions.
Of course, the most extensive category relies on the casino section, which has slots of all colours and shapes. You will find everything you want, from classic gems to video slots, all to make your experience more unique. The list of slots we recommend you to try out is:
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You can apply filters on the casino section to make your navigation seamless. This also includes a provider filter that will allow you to choose the titles from the developer you prefer.
The same principles apply to all game categories, including the live dealer section. You will find here titles with the power to immerse yourself in the world of real casinos. The only difference you’ll notice is the comfort of your home.
The latest streaming technologies will bring all the action to your home as professional dealers from specialised studios or real casinos will lead the game. In order to add that layer of authenticity, these games come with a live chat feature that will allow you to discuss with other players.
Responsible Gambling Policy
A vital section in our LuckyMerlin review that you should not overlook is the one dedicated to safe gambling. The online casino has a “Responsible Gaming” page that highlights the importance of safe betting.
Compared to other policies, we saw this one needs a bit of improvement. It includes details about how a healthy betting relationship should look like.
Then, in case a player needs extra attention with the betting behaviour, the operator encourages them to look for specialised help that many organisations like Gamblers Anonymous and Gambling Therapy provide.
Of course, the highlight of the page is the one dedicated to the protection of minors. Players who are also parents should use the offered filters to keep their children away from betting content.
We didn’t see a special paragraph for the self-exclusion tool explaining how the options function and what it implies.
The page also lacks details about limits tools players can place on their deposits, winnings, and losses that allow the personalisation of the betting experience.
Customer Support Service
Another important element of our LuckyMerlin review that influences players’ decisions is the evaluation of the customer support service. We tested the service ourselves to see its responsiveness and effectiveness.
If you need help with anything related to your experience on the website, contact the team using the live chat feature available 24/7 or email [email protected].
If you were hoping for a more traditional approach, we must tell you that there’s no phone number. Thus, live chat is the most efficient way to get in touch.
SlotsCalendar Verdict
Advantages
- live chat 24/7
- Easy navigation
- Responsive site
Disadvantages
- No app
- Few payment options
- Many restricted countries
- No phone support
- Underdeveloped responsible gambling policy
- Offshore license
Free Slots
Bonuses
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