Polestar Casino

Our team accessed the platform with high hopes, and the first thing that caught its attention was the animated hero section, with constellations of diamonds and crowns adding an extra spark to that deep violet-blue background. Branding done right from A to Z: the brand’s name, a synonym for North Star, directs every design choice of the visual layout.

Our colleagues immediately searched for any story of the brand and found the claim that the website is “the epitome of future gambling technologies”. To verify the claim’s validity, we’ve checked the license, but the gambling house has no authorisation. We’ll explain a bit later what that means.

In terms of gamification, we got a total experience: slots, plus live casino and sports bets, add up to a diversity of options for anybody’s preferences. Speaking of diversity, you can switch between English, French, German, Greek, Finnish, Hungarian, Polish, Portuguese, Italian, and Norwegian languages.

In contrast, info about the entity that owns the site was more challenging to find, and we’ll immediately illuminate the issue. Also, we couldn’t find any sister casinos. Nevertheless, a thumbs-up to whoever implemented those real-time win sections that display the latest won amounts and winning slots. This does wonders for client retention and user engagement.

License & Security

Our extended Polestar casino review couldn’t go further without unfolding some critical aspects regarding players’ security. We always dissect which authority issues the license and investigate how it might impact gameplay and financial security.

In this case, as much as we’ve researched the Polestar online casino website, we could not find any license or info about the owners. But then we accessed the website linked as a trusted partner in the Polestar footer. We discovered that Digital Island Ventures (DIV) apparently owns and operates the online casino under a Curacao license.

In need of a more precise answer, we checked the same casino with Curacao eGaming. This trusted authority verifies the authenticity of licenses, and we found out that our reviewed casino doesn’t actually have a valid license.

SlotsCalendar advice: Check thoroughly any info about the quality of the gambling services provided by Polestar. Considering this casino hasn’t got a license, it’s better to be careful about your financial details. You can try to make smaller bets and test what happens with your funds before jumping into a larger entertainment budget.

Furthermore, the gambling house excludes players from 26 countries, including the United Kingdom, the United States of America, France, and even Curaçao. For the complete list, access the website’s terms and conditions.

Regarding the security of payments and the encryption protocols used, the gambling house’s representatives only mention that its mission is to offer instant payouts and protection from scams. Polestar online casino also mentions that it has protection from the latest encryption technologies.

Polestar Casino Registration Process

The registration process takes very little, and it includes four steps. Thus, for a hassle-free Polestar casino login, here’s what to expect:

• Step 1: First, choose a signup bonus or select none.
• Step 2: Provide your email address, fill in a username, and enter a new, secure password. Agree to the T&C and the Privacy Policy after reading the terms.
• Step 3: Fill in your complete name, date of birth, and gender, and agree to receive marketing emails.
• Step 4: Select your country and currency from the collapsible list and then fill in your phone number, city, address and zip code.

The website prompts you to choose a payment method, and you’ll receive a confirmation email in no time.

According to the Know Your Customer policy, you may undergo additional verification steps, such as providing documents that confirm your identity and prove the source of your deposited funds. Respond in 30 days maximum, and they’ll validate the documents in no more than ten days. Don’t use someone else’s credit card or e-wallet, or the website administrators may ban you.

Now let’s talk about how to delete Polestar casino account: you must contact customer support through email at [email protected] and ask for a manual account erasure.

SlotsCalendar advice: Don’t close your account before emptying your balance, be it positive or negative, or the agents empty your remaining funds, and you’ll only recover the amount of your last deposit.

Promotions and Loyalty Scheme

Considering that Polestar online casino blends slots with live casino rooms and sporting bets, it’s evident that the promotional plan is rich in options for everybody. Our colleagues checked all the welcome packages, reload bonuses, cashback deals, and other perks and concluded in the Polestar Casino bonus codes that all promotions’ terms rest in our preferred range of values.

SlotsCalendar advice: The list of forbidden games for bonus play is extensive, so check it before you waste your spins or bonus on something that won’t offer you the chance of winning.

On top of that, this Polestar casino review wouldn’t be complete without a few comments about the loyalty plan and VIP program. Yes, the house spoils its existing players with both options simultaneously.

The Polestar casino loyalty points, “Star Journey”, as a nod to the casino’s branding, involve 60 levels of progress, rewarding players with free spins, bonuses and coins depending on their level of experience.

On the other hand, the VIP program targets the creme de la creme of players. Following their history and platform usage, those high rollers get cashback safety nets, better withdrawal limits and even personalised services through five ranks that vary from Bronze to Diamond.

Polestar Casino Payment Methods

When you try to discover the Polestar casino withdrawal time through the platform, here’s what happens: Inside the “About us” section, the casino affirms its dedication to fast withdrawal to increase user experience and explains that e-wallets transfer money faster than debit/credit cards (as the latter happen through banks).

Our experts, who gathered a collection of fast withdrawal casinos, have made the selection by the criteria of at most 24-hour waiting time. So, for the fairness of this Polestar casino review, we must mention that they process withdrawal requests in 3 days, which is not so fast after all.

Suppose you’re interested in buying crypto coins for gambling; the casino redirects you to MoonPay, a specialised service provider for fiat-crypto exchanges.

To explore all the deposit and withdrawal methods, scroll to the homepage footer and click “Payments”. You’ll reach a super valuable page where all deposit/withdrawal methods connect with your country and currency. You can also see the fees, processing times, and limitations— a big thumbs-up for the transparency in this regard.

SlotsCalendar advice: Always wager what you deposited at least 1x. The house may retain 10% of your unwagered funds, but at least USD 0.50 when you ask for a cash-out. In case you deposited the money through a banking service, the house’s commission is 15% before your final cash-out.

Polestar Casino Games & Software Providers

The gaming experiences here are diverse and go beyond Polestar casino games. The gambling website hosts an exciting live casino section, plus an entirely separate sports zone that is worth exploring. You may even play Monopoly live! We would have liked a bingo option, too, but maybe we’ll have better luck next time we update this entire Polestar casino review.

Although our experienced reviewers have dug up all resources, they haven’t found the total number of games available at the Polestar online casino. Maybe the portfolio is in full dynamics, considering that there are 69 software providers, each with its particularities. The names that caught our eye are Slingo, Evoplay, Fantasma Games, Fugaso, and Amusnet.

Polestar Casino Slots

The range goes from top titles, such as Book of Rampage and Starburst, to bonus-buy slots, table games, around 50 exclusive titles, and jackpots (Gunslinger: Reloaded, for instance). There are filters that allow you to stick to what you like so that you don’t endlessly scroll through slots without finding a particular title.

SlotsCalendar advice: Don’t leave your account inactive for longer than 180 days. The T&C states that this casino charges such inactive accounts a 5 EUR monthly administration fee. That would be a waste.

Polestar Casino Live Casino

If you remember those times when gambling happened in brick-and-mortar houses filled with all sorts of people, from high rollers to enthusiastic old ladies and blissfully unaware rookies, then you’ve reached the right spot. The chit-chat has moved online for several years, so you may as well enter a live casino room and play blackjack, poker, or roulette against real people.

Polestar Casino Responsible Gambling Policy

Let’s explain this section of our Polestar casino review for a second. Regarding the perils of online gambling, we’ll be pretty candid with you: our colleagues are still expecting more transparency from every business in our industry. Things like policies, terms, conditions, and regulations should benefit from better clarity and higher visibility, and this applies to all gambling businesses.

We must comment on the Polestar casino responsible gambling policy in the same guiding directions, and here’s the thing: you have to reach the homepage footer to find info surrounding this topic. The section’s name is “Responsible Gaming”, but we would have preferred “Responsible Gambling”, which is the correct term.

Polestar online casino writes that you must request self-exclusion through email. There aren’t other website features to help you limit your slippage into harmful behaviours. The only plus is a section that sends you to support organisations, for instance, Gambling Therapy.

Polestar Casino Mobile: Play on the Go

A 2023 SAGE Open Medicine study about the relationship between mobile gameplay and well-being demonstrated that if you play games on your phone for no longer than 2 hours daily, you’ll benefit from a happier life. The correlation between gameplay and duration is key here.

This is why the quality of the gameplay experience is so important regarding the analogous Polestar casino mobile version. Most users prefer to play on the go, so our team has tested the platform on both IOS and Android to find out if there are any differences from the desktop version.

Besides the fact that the footer menu looks simplified, and you have to make an extra click to see more, there aren’t any notable changes regarding the games and the entertainment factor. The platform is super responsive, and that’s a plus. You won’t be missing anything if you play on your phone.

There isn’t any available app to review or rank. Let’s hope that the casino develops one soon.

Customer Support Service

If you prefer to talk to a friendly human whenever you have issues with the platform, you must do it in writing because there isn’t any contact number. The website openly states that support is only available through electronic means.

Regarding the quality of the Polestar casino live chat experience, there aren’t any notable differences between the agents here and those from other online casinos, according to our pros. Nobody will bother you, and there aren’t any chat boxes that pop up unexpectedly. However, we would have preferred a better location for the live chat button, somewhere more intuitive than in the footer or the hamburger menu.

SlotsCalendar Verdict

Advantages

• Low minimum deposits
• Numerous software providers
• Exclusive games
• Sporting bets available

Disadvantages

• The casino doesn’t have a license
• Some fees are easy to miss in the T&C
• Low maximum withdrawals
• Slow loading
• Lack of transparency